CLOUD SUPPORT OFFICER @ MainOne

OB SUMMARY

JOB TITLE:  Cloud Support Officer |

COMPANY/MINISTRY:  MainOne Cable Company |  

JOB LOCATIONS:  |  

JOB QUALIFICATION: HND/B.Sc |

  

ABOUT THIS JOB

JOB RESPONSIBILITIES

The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

1. Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
2. Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
3. Provide first level support for cloud customer complaints
4. Support ticket / queue management
5. Identify, recommend and implement potential improvements to service efficiency.
6. Ensure quality, up-to-date documentation exists for all service arrangements

QUALIFICATION AND OTHER REQUIREMENT FOR THIS JOB

1. Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
2. Minimum of 2 years’ experience in a virtualization & cloud environment.
3. Minimum of 2 years’ experience working with Microsoft system centre 2012
4. Experience working on Hyper-V and Active directory

PLEASE NOTE

1. Problem solving skills
2. Ability to take ownership
3. Prioritizing skills
4. Troubleshooting skills
5. Ability to work under pressure

HOW TO APPLY

Interested candidates, click the apply here link below and apply online.

Apply Here