JOB SUMMARY
JOB TITLE: Customer Service Representatives |
JOB LOCATION: Lagos |
JOB TYPE: Not Specified |
COMPANY/MINISTRY: Nilk Foods Limited |
JOB QUALIFICATION: HND/B.Sc |
COMPANY OVERVIEW
Nilk Foods Limited is a manufacturing company of consumer goods located in Sangotedo, Lekki, Lagos. The company is registered with number RC 1507104.We are currently recruiting for the post of Customer Service Representatives, find details below:
JOB DESCRIPTIONS
- We are hiring a Customer Service Representative to manage our ecommerce platform, customer database, handle inquires and address complaints. You will also be required to process orders, make modifications, and manage customer accounts. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
- JOB RESPONSIBILITIES
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
REQUIREMENTS FOR THIS JOB
- HND/BSc. Experience is not necessary.
- Good communication skills
- Have an interest in helping people
- Like working as part of a team
- Have good IT skills
- Good numeracy skills
- Ability to remain calm under pressure
- Well-presented, polite, friendly and tactful personality
- Good timekeeping
- Open minded attitude
- Ability to handle complaints and difficult situations in a calm manner
HOW TO APPLY
Interested and qualified candidates, forward your CV’s to: nilkfoods@gmail.com.CLOSING DATE
11th October, 2018
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