CEM ANALYTICS MANAGER NEEDED @ MTN NG

JOB SUMMARY

JOB TITLE: Manager, CEM Analytics  |

JOB LOCATION:   Nigeria   |

JOB TYPE: Not Specified  |
COMPANY/MINISTRY: MTN     |

JOB QUALIFICATION:   BEd, BEng, BSc, BTech or HND. |

COMPANY OVERVIEW
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position of  Manager, CEM Analytics

JOB DESCRIPTIONS

1. Execute a forward looking Digital Transformation strategy using cognitive Analytics and Artificial Intelligence.
2. Carryout analysis of Applications, Contents, Location, Terminals etc. and drill down to provide insight into customer preferences and use this to provide insight to the business unit on customer behavior’s and patterns
3. Manage the cross-functional service delivery through prompt availability of business insights and intelligent analytics.
4. Lead the delivery of improved service KQIs Operationalize business-wide CEM framework
5. Drive the strategy migration from network centric to customer centric business and digital transformation.
6. Support the service alignment towards artificial intelligence and self-defined network
7. Ensure platform availability and well defined KQIs.
8. Drive seamless delivery of new use case requests and reporting, as well as service availability of the CEM platform.
9. Guarantee best in class customer experience management
10. Perform usage analysis and patterns and provide insight on possible reallocation of MTN resources to ensuring SMART planning
11. Serve the Division’s internal customers and provide solutions to improve the customer experience.
12. Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
13. Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
14. Drive an increase in MTNN’s Net Promoter Score.
15. Work with IS teams, IP security, Commercial teams and NID to maximum value is derived from end-2-end service quality management.

 REQUIREMENTS FOR THIS JOB
Job Condition:

1. Normal MTNN working conditions
2. May be required to work extended hours

Experience and Training:

1. First Degree in Electrical & Electronics, or related fields.
2. 6-13 years’ experience which includes:7 years’ experience in service solution designing and operations in telecommunication environment
3. Good understanding of GSM Technology, ITIL Process,
4. Good knowledge of network technologies across verticals.
5. Ability to perform standard analyses such as performance analyses, competitive analyses, market analyses
6. Good understanding of Hive, Apache PIG, Storm and SPARK
7. Ability to run SQL over Hadoop and also manage Big Data Northbound interfaces
8. Network Operations Analytics and Failure Demarcation
9. Knowledge of Big data management in non-SQL environment
10. Good knowledge of network technologies across verticals.
11. Big Data Dashboard implementation
12. Capable of leading process analysis and providing objective feedback on areas of improvement
13. Familiarity with implementing analytics solutions with one or more Hadoop distributions (Cloudera, Hortonworks, MapR, HDInsight, EMR)
14. Familiarity with streaming data ingestion
15. Proficient in Python and/or Java
16. Familiarity or strong desire to learn quantitative analysis techniques (e.g., predictive modeling, machine learning, segmentation, optimization, clustering, regression)
17. WCDMA Trans overview & design
18. HSPA+ Capacity & Dimensioning
19. HSPA+ Protocols & Procedures
20. HSPA+ Workshop
21. HSPA+ Trouble Shooting
22. LTE Air interface
23. LTE EPC Core network
24. UMTS CSFB Overview Training:
25. Power Business Intelligence
26. Gaining Insight & Creating Value with Business Intelligence
27. SIX SIGMA (Green Belt)
28. Big Data Management system and brokers
29. Predictive analytics
30. Big data analysis
31. Hadoop database management
32. Customer Experience management platforms
33. Big Data architecture and Deployment.

Minimum Qualification: 

1. BEd, BEng, BSc, BTech or HND.

HOW TO APPLY
Interested and qualified candidates, follow the "Apply Here" link below to apply online.
Apply Here



CLOSING DATE

 29th August, 2018.