CUSTOMER EXPERIENCE MANAGER

 

JOB SUMMARY

• JOB TITLE: Customer Experience Manager
• JOB LOCATION: Nigeria
• JOB TYPE: Full-Time
• COMPANY/MINISTRY: Gokada
• JOB QUALIFICATION: Not specified

ABOUT THE COMPANY

Gokada is a technology company focused on changing the face of transportation in Nigeria, starting with an on-demand motorcycle taxi service to solve some of the country’s most challenging logistics and transportation problems. We aim to help millions of passengers across the country rethink how they move by providing a safe and affordable engine for smart mobility.

JOB DESCRIPTION

We are seeking a skilled Customer Experience Manager to work with a team to deliver seamless customer service. The ideal candidate will ensure increased customer loyalty to our brand, manage effective customer interactions, and analyze customer feedback. A background in customer relations and experience is essential.

JOB RESPONSIBILITIES

• Conduct and analyze customer satisfaction surveys and reviews.
• Monitor company performance against service level agreements and flag potential issues.
• Lead the development of new solutions to meet changing customer expectations.
• Manage a team of Customer Experience Officers.
• Build and maintain relationships with customers.
• Conduct business reviews to ensure customers are satisfied with our products and services.
• Ensure customers are informed about other products offered by the company.
• Escalate and resolve areas of concern raised by customers.

QUALIFICATION/REQUIREMENTS FOR THIS JOB

THE PERSON MUST:

• Have proven experience working as a Customer Relationship Manager or a track record of managing client relationships.
• Possess strong interpersonal skills and the ability to build rapport with customers.
• Have good managerial and organizational skills, including multitasking and attention to detail.
• Demonstrate business acumen.
• Have great analytical skills for decision-making and problem-solving.
• Be a good team player.
• Have an interest in the company’s growth and self-development.

HOW TO APPLY

Interested and qualified candidates should click here to apply.

CLOSING DATE

Not specified